OK. You guys were all so ridiculously helpful and kind on my last "tech support" request (ticket is now closed!) that I wanted to press my luck with another query. I bought and successfully set up a wireless router for my modem a few weeks ago. Everything was working great and then out of nowhere, it stopped working. And when I say stopped working, the wireless connection still "connects" and says the connection to my network is EXCELLENT. Yet the actual World Wide Web no longer connects on my laptop. I spoke to Time Warner and the manufacturer of the router and both pointed the finger at the other. What's most peculiar is that the Web still DOES work when I piggyback onto someone else's network, just not mine. Anyone have any ideas or suggestions? (You can contact me directly HERE. Thanks!!!)
UPDATE: Thanks for all the help, guys. I had some mixed results, but am still trying out all of your suggestions. Really appreciate it!
Tuesday, July 28, 2009
Request for Support
Subscribe to:
Post Comments (Atom)
7 comments:
Can you tell us what steps you've already done to try to remedy the situation?
Well, I used the "setup" disc and redid everything I did initially when it worked. Beyond that, a lot of unplugging and plugging back in stuff. (All the crap both tech support centers put me through.)
One of the things that happened to me about a month ago was my computer would not connect to the internet, but it would still say I had a connection to my local network.
The problem turned out to be with the cable connection box which hooks up the entire apartment to cable access. The cable guy had to come and check the connection at the modem and than go down to the cable connection box down in my apartments hallway and put in a new connection cable.
You probably should request that a cable guy from your internet provider come to your home and check the connection since you already tried calling them over the phone without getting a solution.
I just had the same problem with a Linksys router, and their tech support said I needed to upgrade the router's internal software (which I haven't taken the time to do -- I'm just using the cable for now)
Be VERY careful that you have a warranty, I did a firmware upgrade on my router, and it died from that. Thankfully it was still within warranty (just).
Don't forgo the old "unplug for 1 minute and plug back in" route on both pieces of equipment -- the router and the modem. One of the other will go pear-shaped on me, and that's usually the cure.
But if the problem is persistent, then call the cable company. This sounds like the modem from Time Warner to me. They can adjust the flow of signal to the router over the phone. Sometimes it's about getting the right amount of signal to the modem so that the router isn't overwhelmed or underserved.
I carry my laptop, notebook and netbook computers (yes, I'm a geek) between both my work offices and home, and sometimes have trouble connecting to the wireless at one of the locations. I will get a local connection, but no Internet access.
One of the engineers here showed me a trick that works most of the time.
Go to an MS-DOS prompt (start | programs | accessories | command prompt (or MS-DOS prompt, or something similar.) If you're using Vista, then instead of left clicking on Command Prompt, right-click on it and click 'Run as Administrator' (otherwise Vista may block the next commands)
Then, once at the good ole DOS-like screen, type the following commands one at a time:
ipconfig /release
ipconfig /flushdns
ipconfig /renew
there will likely be a pause after each command, especially the last one.
Hope this helps,
Jeffrey
Post a Comment