Just a quick note to the person who finally ripped the front off the paper-towel "dispenser" at the Cosi in Chelsea: Could you please step forward so I can hug you and let the world know you're my hero?
What a relief to finally see I'm not the only person out there who has noticed that these so-called paper-towel dispensers are the most user-unfriendly, unintuitive pieces of crap in the history of engineering. (Do I need a post-graduate degree from M.I.T. to dry my fucking hands off?) What was so wrong with the old metal ones that had a little crank on the right side? These companies have only ONE job to do -- make their products dispense papers towels -- yet they can't even do THAT? This indented plastic dial that I'm supposed to somehow A) know is a crank and B) get a grip on when my hands are wet? No. And that's one of the "good" ones. I only wish I had thought to photograph some of the doozies I've seen over the years. Until then, my hero, my (paper) hat off to you.